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IT Help Desk /Technical Support Capgemini Openings @ PUNE

April 8th, 2008

About Company:Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working - the Collaborative Business Experience - and through a global delivery model called Rightshore?, which aims to offer the right resources in the right location at competitive cost. Present in 35 countries, Capgemini reported 2006 global revenues of EUR 7.7 billion and employs over 83,000 people worldwide.
Capgemini?s Financial Services practice is well recognized for offering creative solutions, thought leadership and technology to the banking, insurance, Wealth Management, asset management, investment banking, real estate, and leasing sectors. The Financial Services practice can leverage a broad set of solution offerings to create tangible value for its clients including: sales and service innovation, compliance and risk management, branch optimization, multi-channel management, claims management, back office scaling, creating virtual service networks, payments, , to name a few. The practice has led major IT infrastructure and business process re-engineering projects with many of the leading banking/insurance/leasing/wealth management.?

Job Description
Profile description:· We are currently looking for IT Helpdesk professionals with the above skills to be a part of our Global IT Helpdesk team.
The Global IT Helpdesk team provides 1st level IT infrastructure support to Kanbay employees who may be working from any of the Capgemini offices across the world or from some remote location. Hence, we require candidates who are comfortable working in rotational shifts.
· Day to day tasks for an IT Helpdesk Associate involve answering user queries over phone or email.
· Create, delete & manage user accounts, provide/revoke access to network folders & add/remove users from mail groups
· Use remote control tools like SMS, Net Meeting, Remote Desktop & Remote Assistance to diagnose issues for users who sit at different locations
· Use technologies like RSA secure authentication, PGP encryption, SMS software distribution, RIS workstation deployment & Cisco VPN client on a day-to-day basis
· Use the incident management tool at Kanbay to track incidents assigned to your queue. Work towards resolution of such incidents at the earliest & comment each incident appropriately
· Should escalate level 2 issues to other teams within IT teams if the scope is beyond second level
· Follow the processes laid out for the IT Helpdesk’s operation to provide best possible services to Capgemini Associates
NOTE: Training will be provided on all the aspects mentioned in the “Profile Description” provided you meet the requirements stated above
Following is the Job Description for the same.
Required technical skills:· Excellent knowledge of Windows XP operating system including troubleshooting of known issues related to Windows XP as well as system recovery
· Good knowledge of troubleshooting desktops/laptops
· Installation of MS Office suites & technical issues related to the same
· Installation of other renowned software packages
· Fundamental knowledge of LAN environment & knowledge of connectivity to LAN printers & desktops
· Working knowledge of email clients like MS Outlook & Lotus notes is desirable
· Experience in providing remote support using remote support tools is a plus
Others skills that are required
· Excellent communication skills are a mandatory requirement. Prior experience in dealing with U.S. clients/counterparts is a definite plus
· Ability to work in a team environment with high level of interaction amongst team members
· Will be required to work in shifts to provide 24×6 support. The shifts will be on a rotation basis to ensure that the Associate has a comfortable work environment
· Adherence to processes & policies
· Ability to multi-task & think analytically

Additional Information
Experience:0 - 2 years
Education:Any graduate
Job Category:Software, Hardware, EDP
Job Location:Pune
Key Skills:Technical Support, Troubleshooting, Windows XP
Industry:• IT Enabled Services • IT/ Computers - Software
Role:Technical Support Engineer
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Entry Filed under: Any Graduate, Freshers, ITES, Pune, Software Services, Support Service Engineer, Technical Support, fresh graduates, fresher BE