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Openings for BCA,B.Sc,BCS Freshers at Wipro Infotech for Helpdesk Management

May 14th, 2008

Job Description
Organisation:Wipro Infotech
Designation:Engineer - Help Desk Mgmnt
Location:Mumbai - Andheri
No of positions:15
Salary:10,000 - 15,000 / PM

Roles and Responsibilities :
1.Will act as the single point of contact to the customer/users for all ATM monitoring related requirements. 2. For first level administration /support for End CustomersATMs. 3. Log all the calls, assign it to relevant personnel, track it till closure, and update the end-customer. 4. Escalate as per the escalation chart, follow up with vendor. 5. Keeping track & updating data as per the proc ess defined. 6.. Report generation as per the process defined

Eligibility Criteria’s:
1 - Graduate / Diploma Holder ( Correspondence candidates need not apply)
2 - Good Commucation Skills.
3- Age less than 25 as on date.
4 - Any call center,help desk,customer care support experience will be an added advantage.
Note : If you are interested for the role mentioned above and meet the eligibility criteria’s pls send across your updated resume directly to shankar(dot)kannan(at)wipro(dot)com.
In the subject pls mention Help desk - your current location in mumbai.
Rgds
Shankar.K
Wipro Infotech – Strategic Resourcing
E Mail :Shankar.kannan@wipro.com
Phone : 080 – 41112964
Web : wipro.in
Additional Information
Experience: 0 - 3 years
Education: B.A, B.B.A, BCA, B.Com, BHM, BL/LLB, B.Sc, CS, Diploma, M.Com, M.Sc
Job Category: Software, Hardware, EDP
Job Location: Mumbai
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Entry Filed under: B.A/B.Com, BSc / BCA / BCM, Freshers, ITES, Mumbai, Software Services, Wipro Infotech, fresh graduates