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Openings for Quality Assurance Officer Freshers at ABN AMRO Mumbai

May 30th, 2008

Job Description
1. Support Quality Assurance tasks and transaction processes
- Conducts daily data quality checks for HR Services – monitoring data accuracy and identify additional training requirements
- Complete hygiene check of data as per the defined timelines
2. Functional focus in the areas of quality assurance:
- Conduct internal audits on various processes in HR Services
- Complete hygiene check on process adherence as per defined timelines
- Applies QA criteria in a consistent manner
- Makes updates to QA processes and categories
- Review processes across HR Services and suggest improvement areas to ensure adherence to quality standards and improve work efficiency to result in improvement in quality,TAT,COST and /or customer satisfaction(through Six Sigma,Kaizen, 5S, etc)
- Collects and maintains employee satisfaction inquiries
- Complaints and suggestions management
- Manages updates to process documentation manuals and other materials
- Preperation of monthly/quarterly reports to various clients
- Preperation of KORC document and maintenance of relevant audit proofs in a consistent manner
- Raise risk awareness of employees of HR Services
- Work on projects as required
3. Functional focus in the area of BCM, Audit, ORM, Compliance and G-SATi
- Ensure adherance of all processes within HR Services to ISO 9001:2000 standards
- Ensure adherance of all processes within HR Services to ISO 27001 standards
- Ensure timely updates of all BCM documentations and coordinate for complete BCP tests and BCM management
- Ensure timely completion of ORM activities consistently
- Manage and monitor client engagement and customer relationship plans and activities for HR Services and coordinate for G-SATi surveys for the team
General Requirements:Good command of written and verbal English
Key Technical Skills/ Knowledge:
Core HR CORE
Payroll administration CORE
Peoplesoft and Business Objects CORE
Demonstration of AA values and principles CORE
Key Behavioural Competencies / Management Approach:Client Driven CORE
Focus on Delivery CORE

Additional Information
Experience:0 - 2 years
Job Category:• Human Resource, Admin & Recruitment • Banking
Job Location:Mumbai
Key Skills:Kaizen, 5S
Job Ref code:035704
Industry:Banking/ Financial Services
Role:Audit
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Entry Filed under: Any Graduate, Freshers, Mumbai, QA/QC, Quality Assurance, fresh graduates, fresher BE, hr