Openings for Helpdesk Coordinator at Wipro
Helpdesk Coordinator
Job Description
Roles & Responsibilities:The Service Desk Coordinator will act as the single point of contact to the customer/users for all IT related requirements.
The responsibilities of the Helpdesk Coordinator will be to Log all the calls, assign it to engineers, track it till closure, and update the user.
Escalate as per the escalation chart, follow up with vendor.
Keeping track of inventory in stock, inventory in use update asset data as per the process defined.
Report generation as per the process defined.
Additional Information
Experience:0 - 4 years
Education:B.A, B.B.A, BCA, B.Com, B.Ed, BHM, BL/LLB, B.Pharm, B.Sc, Diploma, M.A, M.Com, M.Ed, ML/LLM, Mphil, M.Sc, PGDCA, PG Diploma, PGDM, Other
Job Category:• Software, Hardware, EDP • Call Centre, BPO, Customer Service
Job Location:Mysore
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Add comment April 1st, 2008